TERMS AND CONDITIONS
INTRODUCTION
These Terms and Conditions (“Terms”) read with the Privacy Policy apply to the user of our Application/website
and/or Service (“User / You / Your”) and Yineppu Private Limited – a part of Yineppu Private Limited having its
registered office at \[Insert Company Address] (“Company / Us, We, or Our”) which owns the website \
[Insert Website Name] (“Application/website”). These Terms are an electronic record in terms of the Information
Technology Act, 2000 ("Act") and rules thereunder as applicable and the amended provisions pertaining to
electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008
and Rules therein. These Terms are generated by a computer system and do not require any physical or
This document (“Terms”) is an electronic record in terms of Information Technology Act, 2000 and rules
thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes,
as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by
a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology
(Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that requires publishing of the
rules and regulations, privacy policy and Terms for access or usage of \[Insert Website Name] website
and its mobile applications.
GENERAL
Yineppu.com an internet-based portal and “YINEPPU”,a mobile application,
(hereinafter togetherbe referred to as “Website") is run, operated and maintained by Yineppu Private Limited
(hereinafter to be referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the
provisions of the Companies Act, 2013, having its registered \[Insert Company Address].
For the purpose of these Terms, wherever the context so requires "You", “Your” or "User" shall mean
any natural or legal person who accesses, uses or subscribes to our Website, agrees to become
a buyer on the Website or avails or offers to avail any of our services.
Use of the Website is offered to You, subject to acceptance of all the terms, conditions and notices
contained in these Terms including applicable policies which are incorporated herein by reference,
along with any amendments / modifications made time to time by Company at its sole discretion and posted
on the Website, including by way of imposing an additional charge for access to or use of a service(s).
The Company reserves the right to change or modify these Terms or any policy or guideline of the Website
including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be
effective immediately upon posting the revisions on the Website and You waive any right You may have to
receive specific notice of such changes or modifications, provided however that, We will inform You of
such changes within such timelines as may be specified under the applicable laws. Your continued use of
the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently
review these Terms and applicable policies to understand the terms and conditions that apply to Your use of
the Website.
By (i) using this Website or any facility or service provided by this Website in any way; or
(ii) merely by browsing the Website, You agree that You have read, understood and agreed to be bound,
including without limitation, by these Terms, the Website’s Privacy Policy and such other rules,
guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and
other jurisdictions, for the purposes of accessing, browsing or transacting on the Website, or availing
any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be
incorporated into, and considered as part and parcel of these Terms.
Our Website is operated, and services are provided in compliance with the laws in India and Company shall
not be liable to deliver any Products or provide any Services purchased by You in locations outside India.
If you access our services from locations outside India, you do so at your own risk and you are solely liable
for compliance with applicable local laws. The User agrees to use the service to authorise an individual and
get the products from the third party on his/her behalf. Where you use any third-party website or the products
or services of any third party, You may be subject to alternative or additional terms and conditions of use and
privacy policies.
PRODUCTS AND SERVICES
The Website is a platform that facilitates, as an intermediary, the online requisition by the User for
purchase of Ayurveda medicines and wellness / health related products and services offered by Company's
various registered third-party/ies (third parties shall for the purpose of this Terms, include without
limitation, third party retail pharmacies, third-party labs et al) ("Products and Services"). The sale
& purchase / transaction between the registered third parties and You, of Products and Services, facilitated
by the requisition placed by You on the Website shall be governed by these Terms. Company is not and cannot
be a party to or save as except as may be provided in these Terms, control in any manner, any transaction
between You and the third parties.
Technology Platform for Ayurveda Products:
The Website facilitates the purchase of Ayurveda drugs and other Ayurveda pharmaceutical products, nutraceutical
products and services (which shall also include Over the Counter (OTC) and wellness products) offered by
third-party vendors (“Vendors”). The Company and the Website merely provide hosting and technology
intermediary services to You and persons browsing/ visiting the Website. All items offered for sale on
the Website, and content (including product descriptions, images and the like) made available by the Vendors,
are third party content and describe third-party products and services. The Company has no control over such
third-party user generated content, Products or Services and does not originate or initiate the transmission,
or select the sender/recipient of the transmission, or the information contained in such transmission.
The authenticity, accuracy or genuineness of the Ayurveda Products and Services made available by the Vendors
through the Website shall be the sole responsibility of the Vendors. The Company shall have no liability with
respect to the authenticity of the Ayurveda Products and Services being facilitated through the Website. The
Company does not take any representation or warranty as to legal title of the Ayurveda Products and Services
offered for sale by the Vendors on the Website. The right, title, claim or interest in the products sold through
the Website shall not vest with the Company and the Company shall not have any obligations or liabilities in
respect of any transactions on the Website.
The Company is not responsible for delayed performance, non-performance or breach of contract entered into
between You and the third-party for purchase and sale of goods or services offered by such Vendors on the
Website; The Company gives no guarantee that the concerned Vendors will perform any transaction concluded
on the Website. The Company is not responsible for the Ayurveda Products and Services which are out of stock,
back ordered or otherwise unavailable, but were shown as available on the Website at the time of placement
of order by You.
Content:
You agree and acknowledge that the respective Vendors are exhibiting third party content which includes
catalogue of Ayurveda drugs/ pharmaceutical products or services, and information in relation to such
Ayurveda drugs/ pharmaceutical products or services, on the Website. The content available on the Website,
including without limitation, text, copy, audio, video graphics etc is for general information purposes only
and does not constitute either an advertisement or promotion of any Ayurveda drug being offered for sale by
the Vendors on the Website or any professional medical advice, diagnosis, treatment or recommendation of any
kind. Further, the Company shall not be responsible for ensuring that the content made available are not
misleading and describe the actual condition of the Ayurveda Products and Services. Also, You acknowledge
and understand that the Company provides no warranty or representation with respect to the authenticity or
accuracy of the information provided on the Website and You must do Your own check. The ranking of goods
and services as provided on the Platform are determined after collection of rating and feedback from the
User, and the Company shall not be in any manner held responsible for accuracy of the same. If Vendors or
Users find any wrong information on the Website in relation to such Vendor, Products or Services, they
may contact the Company immediately for such corrections. The Company shall not be, in any event, held
responsible or liable for any damages arising out of such content by third parties.
Ayurveda Prescription Drugs:
In order to purchase Ayurveda drugs and pharmaceutical products that require a valid prescription, You are
required to upload a scanned copy of the valid prescription on the Website. The Vendors, with respect to
any drugs or pharmaceutical products, may dispense only those quantities as are specified in the prescription.
Vendors will verify the prescription forwarded by You and in case of any discrepancy observed by the Vendors,
the order may be cancelled by the Vendors. The delivery of your order is not in the Company’s control and the
Company shall not be responsible for any delay.
Suggestion Of Alternate Of Prescribed Ayurveda Drugs:
You acknowledge and accept that as per the extent applicable laws within the territory of India the order for
an alternate prescription Ayurveda drug would only be processed if: (i) a registered medical practitioner has
permitted /approved/provided consent for any such other equivalent generic Ayurveda drug containing similar or
substantially similar composition as the prescribed Ayurveda drug, to be dispensed in place of the prescription
Ayurveda drug; (ii) or if the prescription lists the active pharma ingredient/salt names instead of a specific brand name, in which case also, dispensation of such drug shall be certified and approved by a registered medical practitioner, and (iii) You shall have provided Your consent in respect of such substitution of the prescribed Ayurveda drug.
In the event of an invalid prescription or unavailability of the prescription Ayurveda drug,(i) You may
avail online tele-consultancy with registered medical practitioners through our partner
platform Docstat, wherein the registered medical practitioner shall prescribe an alternate by replacing
the original prescription; or (ii) a third party registered pharmacist shall place a call on Your
registered mobile number, whereby an alternate drug is suggested, and after such alternate drug
being confirmed and vetted by third party registered medical practitioners associated with the
Platform (through Docstat) by way of a validated prescription, and thereafter dispensed accordingly.
A prescription for such alternate Ayurveda drug may be made available to You at Your request. Any and
all alternate prescription Ayurveda drugs are dispensed only on receiving consent from You. All online
and tele-consultation provided by the third-party registered medical practitioner shall be through a
secured recorded line. You further agree and acknowledge that any exchange (including but not limited
to e-prescriptions) between the third party registered medical practitioners, pharmacists and You over
telephone shall be recorded and preserved in the database of the Company for quality, assurance, monitoring,
verification of compliance with applicable laws and value addition purposes; and the Company, the Platform,
the third party registered medical practitioners and pharmacists shall have access to the same. All such
exchange of information shall be utilised and processed strictly in accordance with the Privacy Policy made
available on the Platform.
Invitation to offer for sale:
The listing of Ayurveda drugs and other Ayurveda pharmaceutical products on the Website by the Vendors is merely an ‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by You shall constitute an offer by You to enter into an agreement with the Vendors (“Offer”). Post the Offer to the Vendors, the Company shall send an email to You with the information on the Offer along with the details of the concerned Vendor(s) who may undertake the sale, and such an email shall not be considered as an acceptance of the Offer. The acceptance of the Offer would only be undertaken by the Vendor(s) after the validation/ verification of the prescription by such Vendor (in case of Prescription Ayurveda Drugs) and the ascertainment of the available stock in the relevant Vendor(s) (in the case of prescription as well as other Ayurveda drugs/ Ayurveda pharmaceutical products), by way of a confirmatory email to be sent to You. It is hereby clarified that any reference of the term ‘offer/ offered for sale by the Vendor(s), as appearing in these Terms, shall be construed solely as an ‘invitation to offer for sale’ by any such Vendor(s).
Transfer of Property and Completion of Sale:
Upon acceptance of the Offer by the concerned Vendors (being the brick-and-mortar pharmacy), the Ayurveda Products and Services would be dispensed at the pharmacy, in accordance with the terms of the order placed by You. Such dispensation shall also take place under the direct/ personal supervision of the pharmacist of the Vendor, wherever required under the applicable law(s). You agree and acknowledge that the property and title in the Ayurveda Products and Services ordered by You shall stand immediately transferred to You upon the dispensation of Ayurveda Products and Services and the raising of the invoice at the concerned Vendors. Accordingly, the sale of Ayurveda Products and Services is concluded at the concerned Vendor itself. The invoice in relation to the Ayurveda Products and Services, that are required to be delivered to You shall be issued by the concerned Vendor (being the brick-and-mortar pharmacy) which is to process and satisfy the order for such Ayurveda Products and Services.
Ayurveda Drugs Delivery:
The Ayurveda Products and Services shall be delivered by the Vendors or independent contractors. You accept and acknowledge that the courier/ delivery personnel, engaged by the Vendors or the Company, shall be Your Agent for the delivery of the Ayurveda Products and Services from the concerned Vendors to the address notified by You, with no control over the Ayurveda Products and Services and no additional obligation apart from standard delivery obligations and duty of care. You further agree and acknowledge that such courier/ delivery personnel acts as Your agent for collecting the medicines from the Vendor. The services are being undertaken by Your Agent with Your consent and therefore the Company is merely facilitating this, and will have no liability or responsibility in this regard.
Diagnostics Services:
The Company as a marketplace facilitates Users to avail diagnostic test/ package facilities offered by third-party operated labs (“Labs”) through (i) the third party’s tab or (ii) the ‘\[Insert Lab Tab Name]’ tab on its Website. Labs are responsible for providing services (including allied services such as sample collection, conducting tests, generating reports, etc) to the Users in regards to the diagnostic test/ package facilities availed by them through the Website. Further, the Company shall in no event be responsible for services (including allied services such as the sample collection, conducting tests, generating reports etc) provided. The Company only provides facilitation services to the Users of the Website. User and the Labs agree to use of the Website and the materials provided therein only for purposes that are permitted by: (a) these Terms; and (b) any applicable law(s), regulation or generally accepted practices or guidelines in the relevant jurisdictions.
Notwithstanding anything to the contrary contained herein, Labs alone shall be liable for Labs’ dealings and interaction with the Users who avail the services of the Labs or diagnostic centres contacted or managed through the Website and the Company shall have no liability or responsibility in this regard. The Company does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such User, Labs or any diagnostic centre or any third party through the Website. The Company may, at its sole discretion, suspend Labs’ or Users’ ability to use or access the Website at any time while the Company investigates complaints or alleged violations of these Terms, or for any other reason. The Company has the right to edit profiles of Labs to make them more suitable for package searches on the Website. If Labs and/ or Users find any wrong information on the Website in relation to such Labs and/or User, they may contact the Company immediately for such corrections. The Company shall have no liability or responsibility in this regard.
Online Doctor Consultancy:
The Company facilitates provision of healthcare products and services to the Users. The words “Your Physician” or “Your Doctor” or “Healthcare Provider” or similar words on the Website, shall mean any registered medical practitioner (RMPs) with whom the User has a doctor-patient relationship. Any consultation services availed through the Website are fulfilled by third party RMPs made available through third party service provider Docstat. These third party RMPs are not related to the Company but merely provide their services to You with Your consent. The Company hereby explicitly states that it does not provide any kind of telemedical consultation to its Users/You. You acknowledge that the content, text, data, graphics, images, information, suggestions, guidance, blogs, information and other materials that is provided to You on the Website should be used for information purposes only and do not constitute medical advice and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from a doctor except for any advice, information or direction obtained by You directly from Your Doctor. You agree and acknowledge that the third party RMPs (as available through third party service providers) are independent contractors, whose services are being availed by You upon Your implied/ explicit consent and hence, the Company, in no event, shall be directly or vicariously liable for any advice, medical consultancy or any other loss arising pursuant to Your engagement with such third party RMPs. Your reliance on such third party RMPs is solely Your responsibility and at Your sole discretion, and the Company assumes no responsibility and/or liability in relation to Your consultation/communication with such third party RMPs, including but not limited to the quality of services offered by such third party RMPs, which shall at all times be at Your sole risk and responsibility. In the event of any non-compliance or malpractice by any such third party RMPs, You affirm that You will bring to our immediate attention, any such incidence, for us to take necessary actions required under applicable laws and raise it with the third-party service providers. Further, You affirm that You shall not take any action against the Company for any acts (or omission) of the RMPs.
You agree and acknowledge that any e-prescription issued pursuant to any online consultancy service as availed by You,
shall be issued by Your Doctor and in compliance with applicable laws of India. Where such prescription
is not constituted as a valid prescription, the same would not be used for dispensation of medicines by
any pharmacist including the Vendors.We only act as an intermediary; and in the event You request Us to
enable the processing of the e-prescription or any form thereof (whether original or scanned copy of
the original prescription)and We assume no responsibility and/ or liability in relation to the
dispensation of the medicines,which shall at all times be at Your sole risk and the sole responsibility
of the Vendors supplying the medicines to You. Reliance on any information provided on the Website
is solely at Your own risk. You should follow the advice of Your Doctor at all times. The services
are not for use in medical emergencies or for critical health situations
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