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CANCELLATION POLICY
At Yineppu, we understand that circumstances can change, and you may need to cancel your order.
This Cancellation Policy outlines the conditions and procedures for canceling orders placed on our platform.
1. **General Cancellation Guidelines:
** * Orders can be canceled before they are shipped from our warehouse or the vendor's location.
* Once an order has been shipped, it cannot be canceled, and you will need to follow our Return Policy.
* Cancellation requests must be submitted through our designated channels (e.g., customer support, online account).
2. **Cancellation Timeframes:
** * You can cancel your order at any time before it is marked as "Shipped" in your order tracking.
* Cancellation requests received after the order has been shipped will be treated as returns and processed according to our Return Policy.
* Some vendors may have shorter cancellation windows, so it is recommended to request cancelations as soon as possible.
3. **Cancellation Process:
** * **Online Account:
** If you have an account with Yineppu, you can cancel your order through your order history section.
* **Customer Support:
** Alternatively, you can contact our customer support team via email or phone to request a cancellation. Please provide your order number and the reason for cancellation.
* **Confirmation:
** You will receive a cancellation confirmation via email once your request has been processed.
4. **Cancellation Fees:
** * Generally, there are no cancellation fees if the request is submitted before the order is shipped.
* However, in some exceptional cases, such as custom-made or personalized items, a cancellation fee may apply. This will be communicated to you at the time of order placement.
* If a vendor has a specific cancelation policy that includes a fee, that policy will take precedence over the general policy of Yineppu.
5. **Refunds for Canceled Orders:
** * If your cancellation request is approved before shipment, a full refund will be issued to the original payment method used for the purchase.
* Refunds will be processed within \[Insert Number] business days of the cancellation confirmation.
* You will receive a refund confirmation email once the refund has been processed.
6. **Vendor-Specific Cancellation Policies:
** * Some vendors on the Yineppu platform may have their own specific cancellation policies that differ from our general policy. * In such cases, we will facilitate communication between you and the vendor to resolve the cancellation issue.
* Yineppu will ensure all vendor cancellation policies are in compliance with local laws. * Vendor specific policies will be displayed on the vendors product page.
7. **Non-Cancelable Items:
** * Certain items may not be eligible for cancellation, such as:
* Custom-made or personalized Ayurveda products that have already entered the production phase.
* Items that have been specially ordered from a third-party supplier.
* Digital download products that have already been accessed.
* Perishable goods that are already prepared for shipment.
8. **Order Modifications:
** * If you need to modify your order (e.g., change the shipping address, add or remove items), please contact our customer support team as soon as possible.
* Order modifications are subject to product availability and vendor policies.
9. **Customer Support:** *
If you have any questions or concerns about our Cancellation Policy, please contact our customer support team at \[Insert Contact Information].
10. **Policy Updates:
** * Yineppu reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page. Note: As always, have your legal counsel review this policy to ensure that it complies with all applicable laws.
