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RETURN POLICY
At Yineppu, we are committed to providing you with high-quality Ayurveda products and exceptional customer service. We understand that occasionally, you may need to return a product. This Return Policy outlines the procedures and guidelines for returning items purchased from our platform.
1. **General Return Guidelines:** * We accept returns for products purchased through Yineppu, subject to the conditions outlined in this policy.
* All returned items must be in their original condition, unused, and in their original packaging, with all tags and labels intact.
* Returns must be initiated within \[Insert Number] days from the date of delivery.
* Certain products, such as perishable goods, personalized items, and opened Ayurveda medicines, may not be eligible for return, as specified below.
2. **Return Eligibility:** * **Damaged or Defective Products:
** If you receive a damaged or defective product, please contact our customer support team immediately with photographic or video evidence. We will arrange for a return or replacement at no additional cost to you.
* **Incorrect Products:** If you receive a product different from what you ordered, please contact us within \[Insert Number] days of delivery. We will arrange for a return and send you the correct product or issue a full refund.
* **Ayurveda Medicines:** Returns of Ayurveda medicines are subject to strict quality control and safety regulations. Opened or used medicines cannot be returned unless they are defective or have been incorrectly shipped. Unopened medicines may be returned within \[Insert Number] days of delivery, provided they are in their original packaging and condition.
* **Personalized or Custom-Made Products:** Due to their nature, personalized or custom-made Ayurveda products are not eligible for return unless they are defective or have been incorrectly manufactured.
* **Perishable Goods:** Perishable goods, such as fresh herbs or food items, are generally not eligible for return due to their short shelf life. However, if you receive a damaged or spoiled perishable item, please contact us immediately.
* **Digital Products and Online Consultations:** Returns for digital products and online consultations are subject to the terms outlined in the respective service agreements. Please refer to those agreements for specific return policies.
3. **Return Process:** * **Initiate a Return Request:** To initiate a return, please contact our customer support team via email or phone. Provide your order number, the reason for the return, and any relevant supporting documentation.
* **Return Authorization:** Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product.
* **Packaging and Shipping:** Securely package the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package. Ship the package to the address provided by our customer support team.
* **Return Shipping Costs:** Unless the return is due to a damaged, defective, or incorrect product, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.
* **Inspection and Processing:
** Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund or replacement within \[Insert Number] business days.
4. **Refunds and Replacements:
** * **Refunds:** Refunds will be issued to the original payment method used for the purchase. The refund amount will include the purchase price of the returned item, excluding any shipping costs, unless the return is due to our error.
* **Replacements:**
If you request a replacement for a damaged, defective, or incorrect product, we will ship the replacement item to you as soon as possible, subject to product availability.
* **Partial Refunds:**
In some cases, we may offer a partial refund if the returned item is not in its original condition or is missing components.
5. **Non-Returnable Items:** *
The following items are generally non-returnable:
* Opened or used Ayurveda medicines, unless defective.
* Personalized or custom-made Ayurveda products.
* Perishable goods, unless damaged or spoiled upon arrival.
* Digital download products.
* Items that are missing the original packaging or accessories.
* Items that are damaged due to customer misuse.
6. **Vendor-Specific Return Policies:
** * Some vendors on the Yineppu platform may have their own specific return policies that differ from our general policy.
* In such cases, we will facilitate communication between you and the vendor to resolve the return issue. * Yineppu will ensure all vendor return policies are in compliance with local laws.
* Vendor specific policies will be displayed on the vendors product page.
7. **Cancellation Policy:
** * You can cancel an order before it has been shipped.
* To cancel an order, please contact our customer support team as soon as possible.
* Once an order has been shipped, it cannot be cancelled, and you will need to follow the return process outlined above.
8. **Customer Support:** *
If you have any questions or concerns about our Return Policy, please contact our customer support team at \[Insert Contact Information].
9. **Policy Updates:
** * Yineppu reserves the right to modify this Return Policy at any time. Any changes will be posted on this page.
Note: Always remember to have all policies reviewed by a legal professional to ensure they are compliant with all relevant laws.
