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REFUND POLICY
At Yineppu, we strive to ensure your satisfaction with every purchase. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds are provided.
1. **Eligibility for Refunds:*
* * Refunds may be considered for products that are damaged, defective, or incorrectly shipped.
* Refunds for Ayurveda medicines may be subject to specific restrictions due to quality control and safety regulations.
* Refunds for digital goods or online consultation services will be governed by the terms outlined in the respective service agreements. * Refunds will not be given for products that have been opened or used, unless the product is defective.
2. **Refund Request Process:
** * To request a refund, please contact our customer support team within \[Insert Number] days of receiving your order.
* You must provide your order number, a detailed description of the reason for the refund, and clear photographic or video evidence of any damage or defects.
* For Ayurveda medicines requiring prescriptions, you may need to provide proof of consultation and prescription details.
3. **Vendor-Specific Refund Policies:
** * Some vendors on the Yineppu platform may have their own specific refund policies.
* In such cases, we will facilitate communication between you and the vendor to resolve the issue.
* If a vendor has their own refund policy, that policy will take precedence over the general policy of Yineppu.
* Yineppu will ensure all vendors policies are in compliance with local laws.
4. **Refund Processing:
** * Once your refund request is approved, we will process the refund within \[Insert Number] business days.
* Refunds will be issued to the original payment method used for the purchase.
* You will receive a confirmation email once the refund has been processed.
5. **Return Shipping:** * If a product needs to be returned, the customer is responsible for the cost of return shipping, unless the product is defective or incorrectly shipped.
* We recommend using a trackable shipping method to ensure the safe return of the product.
* Items must be returned in their original packaging.
6. **Non-Refundable Items:
** * Certain items may not be eligible for refunds, such as:
* Perishable goods (e.g., fresh Ayurveda herbs).
* Personalized or custom-made Ayurveda products.
* Opened or used Ayurveda medicines, unless defective.
* Digital download products.
7. **Cancellation Policy:** * Orders can be cancelled before they are shipped. * Once an order has been shipped, it cannot be cancelled.
* To cancel an order, please contact our customer support team immediately.
8. **Contact Information:** * If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at \[Insert Contact Information].
9. **Policy Updates:** * Yineppu reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page. Note: It is important to remember, that this is a template, and that local and national laws regarding refunds, and returns must be followed.
